Return Policy

We at Crystal Cleaning Supplies take pride in our reputation for quality and value.

If for any reason you are dissatisfied with a purchase we´ll assist you with a prompt refund. Returns will be accepted up to 30 days from purchase date.

You must open your shipment immediately after receiving it to inspect that all parts ordered are correct.

Please inspect for any signs of damage. If you received damaged goods from us you must contact us within 7 days of receiving your order.

Returns fall into three categories and products may be returned because they are:

• Goods incorrectly ordered, no longer required.
• Goods have become faulty or damaged in transit to you.
• The incorrect goods were shipped to you.

A Return Merchandise Authorization (RMA) must be issued by us prior to the return of any goods. This is regardless of the reason.

Goods returned without an RMA will be rejected by our warehouse at your cost.

How to create an RMA:

• Create an RMA by clicking on My Account link at the top of any page and then log into your account.
• Click the resolution Centre Button and follow the prompts.

You have 30 days from reception of the product to return it unless damaged in transport in which case we need to be notified with 7 days of delivery. See below for particular product exclusions. All products being returned must be in new condition, and include any retail packaging, manuals, or other included items to qualify for a refund or exchange. We undertake to then exchange or reimburse you the price of the products. You may be charged a restocking fee depending on the reason for the return unless a subsequent order to the same or greater value is placed, or alternatively a credit to that value can be placed on your account for future use within a maximum time period of 12 months. You will be responsible for the cost of the return shipment unless the return is due to return reasons 2 or 3.

Specific return notes and exclusions:

To be eligible for return, all parts must be unused and in new condition.

Chemicals:

To be eligible for return, all chemical containers must be unopened.

Email images of parts requiring identification:

It is your responsibility to determine that the goods ordered are correct. If you are unsure about a product you wish to purchase, please contact us BEFORE you order.

Please do not guess what part is required.

Our friendly staff are happy to assist in identifying goods via email, but cannot be held responsible for misidentifying your goods where the images or information supplied is of poor quality or ambiguous.

We will provide emailed links to the goods suggested for YOU to confirm identification before ordering.

Easy Exchange:

We will gladly exchange an incorrectly ordered item.

You have 30 days from reception of the product to exchange it. See below for particular product exclusions. All products being returned must be in new condition and include any retail packaging, manuals, or other included items to qualify for a refund or exchange. You will be responsible for the return and replacement shipping. All items must be returned and shipping paid for before the replacement item is sent.

Express Refund:

Once your return is received and inspected by the fulfilment centres (usually within 10 days of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. This credit will not include any original shipping charges.

We will email you a receipt confirming the credit.

Please note: Once we initiate the credit for your return, the actual date that the refund is posted to your account is determined by the company which issued the original payment. Please be patient, it may take up to two billing cycles for the credit transaction to appear on your statement.

You must open your shipment immediately after receiving it to inspect that all parts ordered are correct.